Amazon Order Fulfillment Settings FAQ

Amazon’s order fulfillment settings can be intricate, so here are answers to common questions that sellers often encounter:

Can I enable weekend operations for both Prime and non-Prime offers?

Enabling operation on either Saturday or Sunday is mandatory for Prime offers. For non-Prime offers, it’s optional to enable operation on both Saturday and Sunday. You can set this under General Fulfillment Settings or Fulfillment Settings for Shipping Region Automation.

Can the delivery promise reflect Saturday deliveries by my carrier?

Amazon automatically adjusts the delivery promise based on configured shipping services that deliver on Saturdays or Sundays. If at least one shipping service supports weekend delivery, the delivery promise will reflect this.

Is the customer-facing cut-off time the same as the one I set?

No, customers see a cut-off time one hour earlier than the one you set to allow for order processing.

How can order cut-off times be adjusted?

If using Shipping Region Automation, adjust the last pick-up time for the shipping service. For non-automation, set the cut-off time under General Fulfillment Settings, which applies to all operational days.

What is the last pick-up time for shipping service used for?

The last pick-up time restricts the order cut-off time and affects shipping service availability when purchasing labels through Buy Shipping.

How are order cut-off times managed with multiple shipping services?

Configure order cut-off times for each shipping service based on carrier pick-up times to ensure timely processing and delivery.

How does Amazon handle order cut-off times with multiple warehouses?

Amazon automatically adjusts the promised delivery date based on customer location and shipping from multiple warehouses.

What if the carrier doesn’t pick up on weekends despite my settings?

Ensure carriers pick up on selected weekend operation days to meet Amazon’s shipping requirements, especially for Prime offers.

How can I activate weekend delivery promises?

Weekend delivery is automatically activated with eligible shipping services. Configure shipping regions accordingly to reflect weekend delivery promises.

Can I opt out of weekend delivery?

For Prime offers using Premium Shipping Options, weekend delivery is required. Configure shipping regions with non-weekend delivery services to opt out for non-Prime offers.

How does order cut-off time impact shipping requirements?

Orders before the cut-off time must ship the same day. Orders after ship the next business day. Adjusting the cut-off time affects the promised delivery date and performance requirements.

Understanding and correctly configuring order fulfillment settings is essential for meeting Amazon’s delivery promises and maintaining performance metrics.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.