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A good reputation on Amazon is a vital element you should consider as an Amazon seller if you want to attract customers in the days to come. Negative reviews are frustrating and would surely impact any business. Do you think a customer would choose a low-rated product over a high-rated one? An ordinary customer would check reviews first before deciding whether to buy a product or not. This is because of their exercise of diligence and making sure that your products are exactly as you advertised them. The last thing they need is to get their money wasted over expectations. Negative reviews may look unattractive to customers, but let us be realistic—you cannot always satisfy everyone. A business’s goal is to always prevent mistakes and attain customer satisfaction, but if it fails to do so, it is important to assist customers in remedying the situation to reassure future customers about your brand.
Reviews—good or bad, it is important that a business learns from them. Is it game over for your business? DEFINITELY NOT.
A few bad reviews should not discourage you too much. You should see it as an opportunity to improve your product and service. Moreover, the more reviews you have, the more customers will trust your product. Your aim is always to INCREASE COMPLIMENTARY reviews and minimize bad reviews by continuously developing your product and service by studying these diverse types of feedback. After all, customers are always right. Use their voice as an advantage.
When buying online, you would not really know the quality of a product until you already have it in your hands. The only things you would rely on to assure you of the quality of a product when shopping on the internet are the product listings, photos, and reviews. If a customer has had elevated expectations due to an overexaggerated product listing and description, this would definitely cause them great dissatisfaction. As a seller, it is important for you to showcase your product as much as possible, however, it is also essential that you set realistic expectations to avoid negative reviews.
If it were possible, customers would probably want their products in their hands as fast as they click on their screens. Because of the ever-evolving e-commerce, a one- or two-day delivery is now the fastest time a customer can receive their purchases on their doorstep. However, for various fortuitous reasons, there could be a delay in deliveries. Although deliveries are mostly beyond a seller’s control, this can always lead a customer to leave a negative comment on your product. Who would want to receive their gift days after the event, right?
One of the most common complaints of customers in their feedback is the delivery of a completely different product, color, or size. This would cost you a product return and a negative review, so it is important to double-check each product to see if you are sending them to the right customer.
Feedback is especially important to a business, so it is only natural for you to send them an email after delivery asking if your customers are satisfied or not. This also lets you and your customer deal with any issues and resolve them privately, instead of leaving them out to post a negative review of your products. This way, any problems can be acknowledged immediately and directly by customers themselves and negative reviews are prevented.
If customers have already posted a negative review, then the best thing you can do is respond to them with an apology and send them information that would help solve the issue. If the problem is already solved, it is also important to indicate such in the comments so that readers will be reassured despite seeing any complaints. This will also make you a reliable business because you quickly tend to customers in need.
Sometimes, you would have no choice but to ask Amazon to remove a negative comment. If Amazon sees that a review does not meet its criteria, it will put it down. By using the “Report Abuse” under a review, you can submit it for removal if it contains any vulgar language, promotional content, or unreasonable comments.
Running a store on Amazon has never been this easy and convenient! Amazos is your partner in every business need and the key to the increase of your e-commerce sales. Our team is passionate about making every goal and objective possible for you. Learn more about our services today by contacting us NOW on 972 356 42244, Whatsapp, or with the help of our customer support.