Premium Shipping Options FAQ

Explore frequently asked questions about Premium Shipping Options FAQ on Amazon.

Can I set the handling time for Premium Shipping options?

No. The handling time for Premium Shipping options is zero days, regardless of any default or seller-set handling time entered in the system.

What happens if an order status changes after the cut-off time for Premium Shipping?

If a customer orders a product before the cut-off time but the status changes from “pending” to “unshipped” after the cut-off time, strive to meet customer delivery expectations. The order will receive a new estimated delivery date communicated to the customer.

Can I get an exemption if I’m not eligible to offer Premium Shipping options?

No. Exemptions are not granted for sellers who cannot meet the eligibility requirements.

What if my carrier doesn’t provide tracking information or is not supported by Amazon?

Amazon supports selected carriers with validated tracking. If your carrier doesn’t provide tracking, you cannot offer Premium Shipping options.

Do tracking requirements apply to international sellers?

Yes. All tracking requirements, including 80% tracking across all orders, apply to both U.S. and international sellers.

How can I change the cut-off time for Premium Shipping options?

You can change the cut-off time by navigating to General Shipping Settings and clicking the Edit button in the “Order cut off times” section. Choose a time between 11:00 AM and 11:00 PM.

Understanding these FAQs will help sellers navigate the requirements and offerings of Premium Shipping options on Amazon effectively.