Why is Two-day Default Handling Time Not Available?
As of October 24, 2023, the default handling time for seller-fulfilled orders transitioned from two-day to one-day for SKUs that are already processed within one day or less. This change reflects the high percentage of seller-fulfilled orders shipped within one day, aiming to provide customers with more accurate delivery estimates. However, you still have the flexibility to set two-day handling times for specific SKUs based on your business needs.
Why Did the Default Handling Time Change from Two-day to One-day?
The decision to shift default handling time to one-day is driven by data showing that over 85% of seller-fulfilled orders are processed within one day. By aligning default handling times with actual seller performance, Amazon enables sellers to offer customers realistic and appealing delivery promises. Nonetheless, sellers retain the ability to designate two-day handling times for specific SKUs as required.
What Options Do I Have to Update My Handling Time?
To manage and update your handling times:
- Visit the Manage Your Handling Time section on Seller Central.
- Access your shipping settings and navigate to general shipping settings to adjust default handling time.
- Utilize SKU-level handling time settings to customize processing times for specific products.
- Consider automated handling time adjustments based on historical performance to optimize delivery estimates.
For comprehensive guidance on handling time management and best practices, refer to Amazon’s resources on handling time adjustments.
Stay informed and responsive to changes in default handling times to enhance customer satisfaction and maintain operational efficiency.