Why Am I Not Eligible for Two-Day Shipping?

Discover the reasons behind eligibility status and how to be eligible for two-day Shipping.

Understanding Your Eligibility Status

If your current status on the Premium Shipping Eligibility tool shows as "Not eligible," it means that one or more of your performance metrics has fallen below the required threshold.

During this period, the Two-Day Shipping option will be deactivated on your offers for a minimum of 7 days and up to 30 days.

Reactivating Two-Day Shipping

To regain eligibility for Two-Day Shipping, you must meet the performance metrics within the designated period. Once achieved, the Two-Day Shipping option will be reactivated, and your status on the Premium Shipping Eligibility tool will change to "Eligible."

It's crucial to maintain consistent performance to retain Two-Day Shipping eligibility. Failure to meet the performance requirements can result in the loss of this shipping option again.

Additional Information

Here are a few key points to keep in mind regarding Two-Day Shipping eligibility:

• Only metrics for seller-fulfilled orders are displayed on the Premium Shipping Eligibility tool and are used to calculate eligibility.
• Performance metrics are recorded once a day and might take up to 24 hours to reflect recent order data.
• Metrics on the Premium Shipping Eligibility tool can differ from Account Health, which combines seller-fulfilled and Amazon-fulfilled metrics.

Learn More

For detailed information on Two-Day Shipping eligibility revocation and how to improve your performance metrics, refer to Two-Day Shipping eligibility revocation.

Understanding the requirements and maintaining high performance is essential for leveraging Amazon's Two-Day Shipping and providing exceptional service to your customers.