Phone Verification Process

Ensuring trust and security in online transactions is paramount. At our store, we prioritize maintaining this trust through a robust phone verification process.

When you register with us, it’s essential to verify the business phone number you provide. This step helps confirm the accuracy of your contact information and contributes to creating a secure environment for all users.

If any changes occur to your phone number post-registration, it’s necessary to reverify it to ensure the updated information is accurate. It’s important to note that if you’re required to verify both your phone number and business address, phone verification should be completed first.

How to Verify Your Phone Number:

1. Login to your account and navigate to the Account Information page.
2. Click on “Business Address and Phone”.
3. If the displayed phone number is correct, ensure it includes the + sign and your country code. If not, click “Add a new business phone” to enter your new number.
4. Choose whether you want to receive the verification PIN via SMS or phone call.
5. Select your preferred language for the verification process.
6. Click “Send SMS” or “Call” to receive the six-digit PIN.
7. Enter the PIN in the provided field and click “Verify”.

If you encounter difficulties receiving the SMS or phone call, ensure you’ve included the + sign and your country code in the phone number.

Completing the phone verification process is a vital step in maintaining a secure and trustworthy platform for all users. We appreciate your cooperation in this matter!

By verifying your phone number, you not only help protect your account but also contribute to a safer online community. It’s a small step with significant benefits for everyone involved.

Thank you for taking the time to ensure the accuracy and security of your contact information. If you have any questions or encounter any issues during the verification process, please don’t hesitate to contact our support team for assistance.

For more detailed information, refer to Amazon’s guide on phone verification.

Managing Bank Account Information on Amazon

Amazon provides a seamless process for managing your bank account information, ensuring smooth financial transactions and secure payments for both sellers and customers. It’s crucial to keep your banking details up-to-date to avoid any disruptions in your transactions. Here’s a detailed guide on how to effectively manage your bank account information on Amazon:

Add Your Bank Account Information

Adding your bank account information is simple:

• Go to Settings and click Account Info.
• Under Payment Information, click Deposit Methods.
• Click Add new deposit method.
• Select the appropriate store and your Bank Location Country.
• Provide the necessary information in the designated fields.
• Accept the Currency Conversion Payment Agreement.
• Click Submit.

Update Existing Bank Account Information

If you need to update your existing bank account details:

• Go to Settings and click Account Info.
• Under Payment Information, click Deposit Methods.
• Click Replace deposit method or Manage Deposit Methods.

View Your Bank Account Information

You can easily view your bank account information:

• Access Settings in Seller Central and select Account Info.
• Here, you can view payment-related details such as Deposit methods and Charge methods.

Verify Your Bank Account Information

To verify your bank account:

• Go to Settings and click Account Info.
• Under Payment Information, click Deposit Methods.
• Access Manage Deposit Methods and locate your bank account.
• Upload your bank statement as requested.
• Submit the document for verification.

Delete a Bank Account

To delete a bank account:

• Go to Settings and click Account Info.
• Under Payment Information, click Deposit Methods.
• Find the bank account you wish to delete and click Delete.

By following these steps, you can efficiently manage your bank account information on Amazon, ensuring hassle-free transactions and enhanced security.

For more detailed information, refer to Amazon’s guide on managing bank account.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

Restoring Two-Day Shipping Eligibility on Amazon

Learn how to regain eligibility for offering Two-Day Shipping after a revocation. Restoring Two-Day Shipping Process:

Revocation Period

If your eligibility for Two-Day Shipping has been revoked, you will not be able to offer this shipping option for a minimum of 7 days and up to 30 days. During this time, it’s crucial to assess your performance metrics and identify areas for improvement.

Improving Performance

If your performance metrics improve during this period, you can regain eligibility for Two-Day Shipping. Once your metrics meet the required threshold:

• Your status will change to “Eligible” on the Premium Shipping Eligibility tool.
• You will regain the ability to offer the Two-Day Shipping option, providing a faster delivery option for your customers.

Long-Term Performance Issues

If your Two-Day Shipping eligibility has been revoked previously and you continue to fail to meet the requirements for the trailing 90 days, it indicates long-term performance issues that need to be addressed:

• You may be removed from Premium Shipping options, impacting your ability to offer expedited shipping.
• Your status will change to “Restricted” on the Premium Shipping Eligibility tool, limiting your shipping options on Amazon.
• You will need to submit a Plan of Action to Amazon to demonstrate how you will improve your performance metrics. This plan should outline specific steps you will take to enhance your performance and meet the required standards.

Understanding the process of restoring Two-Day Shipping eligibility is essential for maintaining a high level of service on Amazon. By addressing performance issues promptly and implementing effective strategies, you can ensure customer satisfaction and improve your overall seller performance.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

Understanding Two-Day Shipping Eligibility Revocation on Amazon

Learn about the implications and reasons behind the revocation of Two-Day Shipping eligibility.

Eligibility Requirements

When you offer Two-Day Shipping on Amazon, it’s essential to consistently meet all eligibility requirements to maintain this service.

If your performance metrics fall below the established thresholds, your eligibility for Two-Day Shipping may be revoked.

Revocation Process

• Two-Day Shipping will be disabled on your offers.
• Your status on the Premium Shipping Eligibility tool will change to “Not eligible.”
• You will be unable to offer Two-Day Shipping for a minimum of 7 days and up to 30 days.

Reasons for Ineligibility

There are various reasons why your status might show as “Not eligible” in the Premium Shipping Eligibility tool.
Visit the Requirements for Two-Day Shipping for detailed information.

Long-Term Performance Issues

• If your Two-Day Shipping eligibility has been revoked previously and you continue to fail to meet the requirements for a trailing 90 days:
• You may be removed from Premium Shipping options.
• Your status will change to “Restricted” in the Premium Shipping Eligibility tool.
• You will need to submit a plan of action to Amazon to demonstrate how you will improve your performance metrics. Learn more about this process here.

Understanding the consequences of Two-Day Shipping eligibility revocation is crucial for maintaining high performance standards on Amazon and ensuring excellent service for your customers.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

Requirements for Two-Day Shipping

Two-Day Shipping is a fast Premium Shipping option available to sellers who meet high delivery performance standards on Amazon.

Customers expect quick delivery, so sellers must maintain specific requirements for the following metrics to qualify for Two-Day Shipping:

• Sell on Amazon for at least 90 days.
• Order count: Ten or more orders in the past 30 days across all shipping options.
• Valid tracking rate: Greater than or equal to 94% using tracking IDs from UPS, USPS, FedEx, or OnTrac.
• On-time delivery rate: Greater than or equal to 92%.
• Seller-initiated cancellation rate: Less than 1.5%.

To start offering Two-Day Shipping, sellers must meet the eligibility requirements and ensure they can provide fast and reliable delivery to customers.

Two-Day On-time Delivery

Sellers are required to deliver on or before the Estimated Delivery Date (EDD) for at least 92% of Two-Day Shipping orders on a trailing 30-day basis.

Orders received Monday-Friday before 2:00 p.m. ET/11:00 a.m. PT will have an EDD that is two business days after the order date. Orders received after this time or on weekends/holidays will have an EDD that is three business days after the order date.

Carriers should deliver packages to buyers on or before the EDD.

Tracking

Sellers must use a trackable shipping method and provide valid tracking IDs. The performance metrics must show a minimum of a 94% tracking rate on orders placed with Two-Day Shipping.

Tracking numbers will be considered valid only if they have at least one carrier scan recorded.

Carrier Requirements

Sellers are required to use UPS, USPS, FedEx, or OnTrac to deliver orders placed with Two-Day Shipping.

For more information about shipping options and carrier fees, sellers can refer to Buy Shipping Services and Shipping services fees.

Eligibility

Sellers can view performance metrics on the Account Health Dashboard page and check eligibility status using the Premium Shipping Eligibility tool.

If eligible and interested in offering Two-Day Shipping, sellers can go to Settings > Shipping Settings and select Two-Day Shipping as a shipping option.

Note: If performance metrics fall below minimum thresholds, Two-Day Shipping won’t display as an option. Improving performance metrics will reinstate the option. For more details, refer to Two-Day Shipping eligibility revocation.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

Enroll in Two-Day Shipping

Two-Day Shipping is a fast Premium Shipping Option that is available to sellers who meet high delivery performance standards.

Enrolling in Two-Day Shipping does not automatically offer your products for Two-Day Shipping. You still must meet the Two-Day Shipping Eligibility Requirements.

Setting Up Two-Day Shipping

If you are eligible to offer Two-Day Shipping, follow these steps to set it up:

1. From the Settings drop-down menu, select Shipping Settings.
2. If you are using the Price Banded model, proceed to step 2. If you are using the Per Item/Weight Based model, skip to step 5.
3. Under Your Price Banded Shipping Rates, click the Edit button on the far right.
4. Under the Two-Day column, check the “2 business days” box and click Continue.
5. Under Your Per Item/Weight Based Model, click the Edit button on the far right.
6. Under the Two-Day column, check the “2 business days” box and click Continue.
7. Under the Two-Day column, enter your per Item and per Shipment rates and click Continue.
8. Review your rates in the section highlighted in yellow and click Confirm.

By following these steps, you can enroll your products in Two-Day Shipping and provide customers with a fast and reliable shipping option on Amazon.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

Restore One-Day Delivery Eligibility

If your eligibility to offer One-Day Delivery has been revoked and you wish to restore it, you will need to follow a specific process:

Plan of Action Submission

To restore your eligibility, you must submit a detailed plan of action that includes:

• A root cause analysis of the performance issues that led to the revocation
• A description of how you will address these issues within a defined time period

You can send your plan of action by responding to the Performance Notification in your Account Health dashboard. Our team will review your plan, and if approved, we will restore your eligibility to offer Premium Shipping options.

Continuous Monitoring

If your eligibility for One-Day Delivery has been revoked and you continue to fail to meet the requirements for One-Day Delivery over the trailing 90 days, further actions may be taken:

• Removal from Premium Shipping options
• Status change to “Restricted” in the Premium shipping eligibility tool

You can generate detailed performance reports from the Customer metrics page to monitor your performance metrics.

Submit a Plan of Action

For more information about the plan of action process and to submit your plan for Premium Shipping options, visit the Submit a plan of action for Premium Shipping options page.

By following these steps and providing a comprehensive plan of action, you can work towards restoring your eligibility to offer One-Day Delivery and other Premium Shipping options on Amazon.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.

Enroll in One-Day Delivery

One-Day Delivery is a premium shipping option on Amazon, offering fast delivery to customers who meet specific eligibility criteria. Here’s how you can enroll and set up One-Day Delivery:

Requirements for One-Day Delivery eligibility

To qualify for One-Day Delivery, you must meet the following requirements:

• Be registered to sell on Amazon for at least 90 days
• Have an on-time delivery rate of at least 95% for One-Day Delivery orders
• Have an on-time shipment rate of at least 99% for One-Day Delivery orders
• Meet specific performance metrics on a trailing 30-day basis:
  • On-time delivery score of at least 92% for Premium Shipping orders
  • Valid tracking rate using UPS, USPS, FedEx, or OnTrac for at least 94% of Premium Shipping orders
  • Cancellation rate of less than 1.5% for Premium Shipping orders
  • Minimum order threshold of at least 10 orders across all shipping options on a trailing 30-day basis

For more details about shipping options and carrier fees, visit Buy Shipping services and Shipping services fees.

Set up One-Day Delivery

If you are eligible for One-Day Delivery, follow these steps to set it up:

1. From the Settings drop-down menu, select Shipping settings.
2. Click the “Edit template” button next to the shipping template you want to enroll in One-Day Delivery.
3. For a non-Prime template, check the One-Day Delivery checkbox and add your One-Day Delivery regions by clicking “Add new shipping rule”.
4. For a Prime template, click “Edit Prime regions”, navigate to the One-Day Delivery tab, and select your One-Day Delivery regions.
5. Enter your shipping rates in the One-Day Delivery section and click “Confirm”.

Why are you not eligible for One-Day Delivery?

If you are not eligible for One-Day Delivery, it could be due to one or more of your performance metrics falling below the required threshold. The One-Day Delivery option will be deactivated for your offers for 30 days.

To understand why you are not eligible, generate detailed performance reports from the Customer metrics page.

If you improve your performance metrics within 30 days, the One-Day Delivery option will be reactivated, and your eligibility status will change to “Eligible”. However, you must continue to meet the performance requirements to maintain One-Day Delivery eligibility.

Note: Only metrics for seller-fulfilled orders appear on the Premium Shipping Eligibility tool, which is used to calculate eligibility for Two-Day Shipping. Metrics may differ from Account Health, which combines seller-fulfilled and Amazon-fulfilled metrics. Performance metrics are updated once daily, and recent orders may not appear on the page for up to 24 hours.

For more detailed information, refer to Amazon’s guide on shipping temperature-sensitive goods.